Refund and Returns Policy

Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, unfortunately, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Partial refunds:

We do not offer partial refunds. All returned items must be complete with no missing parts.

Refunds:

Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed, and a credit will be applied to your credit card within a few days.

Late or missing refunds:

If you haven’t received a refund yet, please:

Check your bank account again.
Contact your credit card company, as it may take some time before your refund is officially posted.
Contact your bank, as processing times can vary.

If you’ve done all this and still haven’t received your refund, please contact us at sales@glow-party.com .

Sale items:

Only regular-priced items are eligible for refunds. Sale items cannot be refunded.

Exchanges:

We only replace items if they are defective or damaged, subject to verification. If you need to exchange it for the same item, send us an email at sales@glow-party.com .

Gifts:

If the item was marked as a gift during purchase and shipped directly to you, you’ll receive a gift credit for the value of your return. Otherwise, the refund will go to the gift giver.

Shipping returns:

You are responsible for covering the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.

For expensive items, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

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